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Privacy Policy
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Privacy Policy
At Insight Family Counselling, your privacy, confidentiality and dignity are deeply respected. Seeking counselling often involves sharing sensitive personal information and we are committed to ensuring that this information is handled with care, professionalism and discretion.
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This policy explains how we collect, use, store and protect your personal information when you visit this website or engage in counselling services.
We manage personal information in accordance with the Australian Privacy Act 1988 and professional ethical standards applicable to counselling practices.
Information We Collect
We may collect personal information when you:
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Book an appointment through our online booking system
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Complete intake forms or questionnaires
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Contact us through the website, email or phone
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Participate in counselling sessions
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This information may include:
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Your name
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Your email and phone number
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Appointment details
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Basic information relevant to your counselling support
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In some cases sensitive, personal information relating to wellbeing, mental health, relationships, or life circumstances may be shared during counselling sessions. This information is treated with the highest level of confidentiality.
How Your Information Is Stored and Protected
Client information is stored securely using professional practice management systems designed for healthcare providers.
Appointment bookings, client records and intake forms may be managed through Cliniko, a secure practice management platform used by healthcare professionals worldwide. Cliniko uses encrypted systems, secure data storage and industry standard security measures to protect sensitive client information.
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Reasonable steps are taken to ensure that personal information is protected from misuse, loss, unauthorized access, modification or disclosure.
How Your Information Is Used
Your information is used only for the purposes directly related to providing counselling services. This may incude:
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Scheduling and managing appointments
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​Communicating with you regarding your session
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Maintaining professional client records
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Providing appropriate counselling support
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Your personal information will never be sold, shared or disclosed for marketing purposes.
Access and Correction of Personal Information
You have the right to request access to the personal information we hold about you and to request correction if the information is inaccurate, incomplete or out of date.
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Requests can be made by contacting us using the details listed below. We will respond to requests within a reasonable timeframe in accordance with Australian privacy laws.
Confidentiality
Confidentiality is a fundamental principle of counselling practice.
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Confidential information may only be disclosed in limited circumstances, such as where there is a serious risk of harm to yourself or others, or where disclosure is required by law.
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Where possible, these situations will be discussed with you beforehand.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
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Insight Family Counselling
Bonbeach, Victoria, Australia
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Email: info@insightfamilycounselling.com
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Last updated: 4 March 2026